Abercrosbie Customer Service Policy

At Abercrosbie, we’re committed to providing you with a seamless, supportive shopping experience—whether you’re browsing our women’s clothing (Petites, Dresses, Pants, Shirts, Sweaters) or need help with an order. Below is our clear, customer-first policy to address your needs.

1. Returns & Exchanges

We want you to love your Abercrosbie pieces. If something doesn’t fit or meet your expectations, we offer flexible returns and exchanges within 30 days of delivery.

  • Eligibility: Items must be unused, unwashed, and in original condition (with all tags attached). Final-sale items (marked clearly on product pages) are not eligible for returns/exchanges.
  • How to Request:
  1. Email our team at [email protected] with your order number, item name, and reason for return/exchange.
  2. We’ll send you a prepaid return label (for domestic orders) and step-by-step instructions.
  3. Once we receive and inspect your item (typically 3–5 business days), we’ll process your refund (to your original payment method) or ship your exchanged item—no extra fees.
  • Refund Timeline: Refunds usually take 5–7 business days to appear in your account, depending on your bank.

2. Order Support

Order Confirmation

You’ll receive an email confirmation (to the address used at checkout) within 1 hour of placing your order. If you don’t see it, check your spam folder—or email [email protected] to verify your order status.

Order Modifications/Cancellations

We process orders quickly to get your items to you fast, so order changes or cancellations must be requested within 2 hours of checkout. Email us immediately with your order number and desired change (e.g., size, color, shipping address) — we’ll confirm if the adjustment is possible. Once an order has shipped, we can’t modify or cancel it.

Shipping Issues

If your order is delayed, lost, or damaged in transit:

  • Contact us at [email protected] with your order number and tracking information (if provided).
  • We’ll investigate with our shipping partners and resolve the issue promptly—either by reshipping your order for free or issuing a full refund.

3. Sizing & Product Questions

We know finding the perfect fit (especially for Petites and tailored pieces like Pants or Dresses) matters.

  • Size Guides: Detailed size charts are available on every product page (e.g., Petites sizing for frames 5’4” and under, waist/hip measurements for Pants).
  • Personalized Help: If you need extra guidance (e.g., “Will this sweater stretch?” or “What size Dress works for a curvy fit?”), email [email protected] or reference our “Fit Tips” section on product pages. Our team is trained to help you find your best fit.

4. Contacting Us

We’re here to help Monday–Friday, 9 AM–6 PM (local time).

  • Primary Channel: Email us at [email protected] — we respond to all inquiries within 24 business hours.
  • What to Include: For faster assistance, please share your order number (if applicable), product name, and specific question (e.g., return status, sizing help).

5. Privacy & Data Protection

We respect your privacy. Any personal information you share (e.g., name, email, shipping address) is used only to process your order, provide customer service, and improve your shopping experience. We never sell or share your data with third parties (except trusted shipping partners to deliver your order). See our full Privacy Policy for details.

Our Promise

Your satisfaction is our top priority. If you have feedback about our service or products, we want to hear it—email us anytime. At Abercrosbie, we’re not just selling clothing; we’re supporting your style journey, every step of the way.