Abercrosbie Refund Policy

At Abercrosbie, we want you to feel confident in every purchase of our women’s clothing—whether it’s Petites, Dresses, Pants, Shirts, or Sweaters. This Refund Policy outlines the terms, eligibility, and process for requesting refunds, ensuring transparency and a smooth experience for all customers. By initiating a refund request, you agree to the terms below.

1. Refund Eligibility

To qualify for a refund, your item(s) and request must meet the following criteria:

  • Time Limit: Refunds must be requested within 30 calendar days of the delivery date (not the order date). We use the delivery confirmation timestamp from our shipping partner to verify this timeline.
  • Item Condition: Items must be in original, unused, and unwashed condition—with all original tags, labels, and packaging intact. This includes:
  • No signs of wear, stains, or alterations (e.g., hemmed Pants, adjusted Sweater sleeves).
  • Original hygiene seals (if applicable, such as for intimate apparel or limited-edition Dresses) unbroken.
  • Excluded Items: The following are not eligible for refunds (clearly marked on product pages at checkout):
  • Final-sale items (labeled “Final Sale” or “Non-Refundable”).
  • Custom or personalized items (e.g., monogrammed Shirts, made-to-order Petites sets).
  • Items damaged due to customer misuse (e.g., improper washing, accidental tears).

2. Refund Request Process

Requesting a refund is simple—follow these 4 steps to ensure timely processing:

Step 1: Prepare Your Request Details

Gather the following information to help us verify your order quickly:

  • Your full name (as used at checkout).
  • Order number (found in your order confirmation email or account dashboard).
  • List of items to refund (including product name, size, and quantity).
  • Reason for refund (e.g., “size mismatch for Petites Pants,” “Dress fabric not as expected”).

Step 2: Submit Your Request

Email our customer service team at [email protected] with the details above. We recommend using the subject line “Refund Request” to prioritize your inquiry.

Step 3: Receive Return Instructions

Within 24 business hours of your request, we’ll send a confirmation email with:

  • A prepaid return label (for domestic orders—international customers may need to cover return shipping costs, with details provided in the email).
  • A return address and packing guidelines (e.g., use original packaging if possible to avoid damage).

Step 4: Ship the Item & Await Inspection

  • Send the item(s) back using the provided label—keep the tracking number for your records.
  • Once we receive your package (typically 3–5 business days after shipment), our team will inspect the item(s) to confirm eligibility.
  • We’ll email you within 1–2 business days of inspection to notify you if your refund is approved or denied.

3. Refund Types & Timelines

3.1 Refund Methods

Refunds are issued to the original payment method used at checkout, unless you request an alternative (e.g., store credit—subject to approval):

  • Credit/Debit Cards: Refunds are credited back to the card.
  • PayPal/Venmo: Refunds are deposited into your linked account.
  • Gift Cards: Refunds are returned as store credit (valid for 12 months from the refund issue date, usable on all items including Petites and Dresses).

3.2 Processing & Arrival Timelines

  • Refund Approval: Once your item passes inspection, we process the refund within 3–5 business days.
  • Funds Availability: The time for funds to appear in your account depends on your payment provider:
  • Credit/debit cards: 5–7 business days (varies by bank).
  • PayPal/Venmo: 1–3 business days.
  • Store credit: Instantly available in your Abercrosbie account (we’ll send a redemption code via email).

You’ll receive a second email once the refund is dispatched, including a reference number for tracking (if applicable).

4. Special Refund Scenarios

4.1 Damaged/Defective Items

If you receive an item that is damaged (e.g., torn Shirts, faulty zippers on Pants) or defective (e.g., uneven stitching on Petites Dresses) upon delivery:

  • Notify us within 7 days of delivery (instead of 30 days) at [email protected].
  • Include photos/videos of the damage/defect and the original packaging (to help us resolve with our warehouse).
  • We’ll cover all return shipping costs, and you can choose between:
  • A full refund (to original payment method).
  • A free replacement (if the item is in stock).

4.2 Incorrect Items

If we ship the wrong item (e.g., you ordered a size 4 Petites Skirt but received a size 6 Sweater):

  • Notify us within 14 days of delivery at [email protected].
  • No need to return the incorrect item (we’ll provide disposal instructions to avoid waste).
  • We’ll issue a full refund immediately and ship the correct item for free (if in stock) or offer an alternative refund option.

4.3 Promotional & Discounted Items

  • Items purchased with discount codes (e.g., “20% off Dresses”) are eligible for refunds—you’ll receive the actual amount paid (not the original price).
  • Bundle purchases (e.g., “3 Shirts for \(50”) require all bundle items to be returned to qualify for a full bundle refund. Partial bundle returns will be refunded at the proportional discounted price (e.g., 1 Shirt from a 3-for-\)50 bundle = $16.67 refund).

5. Refund Status & Inquiries

  • Track Your Refund: After approval, you can check the status via:
  1. Emailing [email protected] with your order number and refund reference number.
  2. Logging into your Abercrosbie account (under “Order History” > “Refunds”).
  • Delayed Refunds: If funds don’t arrive within the stated timeline, first check your bank/payment provider’s “pending transactions” (delays are often due to provider processing). If no update, contact us with your refund reference number—we’ll escalate with the payment team.
  • Denied Refunds: If your request is denied, we’ll explain the reason in writing (e.g., item condition not met) and offer alternative solutions where possible (e.g., store credit for slightly worn Petites items).

6. Contact Us for Refund Support

If you have questions about eligibility, need help with a request, or want to follow up on a refund, reach out to our dedicated team:

  • Email: [email protected]
  • Response Time: 24 business hours (Monday–Friday, 9 AM–6 PM local time)

We’re committed to resolving refund matters fairly and efficiently—your satisfaction with our clothing and service is our priority.