Abercrosbie Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products (including Women’s Clothing, Petites, Dresses, Pants, Shirts, Sweaters) from the Abercrosbie website. By placing an order on our website, you (“Customer” or “you”) agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and other posted policies (collectively “Abercrosbie Policies”). Please read these Terms carefully before purchasing.

1. Acceptance of Terms

  • Abercrosbie reserves the right to update these Terms at any time. Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the revised Terms.
  • These Terms apply only to purchases made directly through the Abercrosbie website. For third-party sales (e.g., via partner retailers), separate terms may apply.

2. Order Placement & Confirmation

2.1 Order Submission

When you place an order, you are making a binding offer to purchase the selected products at the displayed price (in USD). All orders are subject to our acceptance, and we may decline or cancel an order for any reason, including:

  • Insufficient inventory for a product;
  • Errors in product pricing, descriptions, or availability (e.g., typos in size/color details);
  • Suspected fraud or unauthorized payment activity;
  • Incomplete or inaccurate shipping/contact information.

2.2 Order Confirmation

  • After submitting your order, you will receive an order acknowledgment email (to your provided email address) within 1 hour. This email confirms we have received your order but does not constitute acceptance.
  • We will send a shipping confirmation email (with tracking details) once your order is processed and shipped—this email signifies our formal acceptance of your order.

3. Payment Terms & Currency

3.1 Currency

All prices displayed on the Abercrosbie website, as well as all order transactions (including taxes, if applicable), are processed exclusively in United States Dollars (USD). We do not offer currency conversion for payments; your payment provider may apply exchange rates or fees (separate from Abercrosbie’s charges).

3.2 Payment Methods

We accept major payment methods, including:

  • Credit/debit cards (Visa, Mastercard, American Express, Discover);
  • PayPal;
  • Abercrosbie store credit (issued via refunds or promotions).

3.3 Payment Authorization

  • By providing payment details, you authorize us to charge the full order amount (including applicable taxes) to your selected payment method.
  • We may pre-authorize your payment method at the time of order submission to verify funds availability—this hold will be released if the order is canceled or after payment is processed.

4. Shipping & Delivery

4.1 Order Fulfillment Time

We will process and ship your order within 1–3 business days (Monday–Friday, excluding weekends and public holidays) after sending the shipping confirmation email. Processing may take slightly longer during peak periods (e.g., sales, holidays), but we will notify you of any delays via email.

4.2 Delivery Timeline & Fees

  • Global Delivery: Regardless of your delivery destination worldwide, the estimated delivery time after shipment is 6–12 business days. This timeline includes standard transit and customs clearance (for international orders) but may be extended by unforeseen events (e.g., weather, logistics disruptions—see Section 9).
  • Shipping Fees: We offer FREE shipping globally on all orders—no minimum purchase required. Expedited or overnight shipping options are not available at this time.

4.3 Shipping Responsibilities

  • You are responsible for providing a complete, accurate shipping address. We are not liable for delays, lost orders, or returns due to incorrect/missing address details.
  • Risk of loss or damage to products passes to you upon delivery (as confirmed by the shipping carrier’s tracking status).

5. Returns & Refunds

5.1 Return Eligibility & Period

  • You may request a return within 60 calendar days from the date of delivery.
  • To be eligible: Products must be unused, unwashed, in original condition (with all tags/labels attached), and in their original packaging. Final-sale items (marked “Final Sale” on product pages) are non-returnable.

5.2 Return Process

  1. Email our customer service team at [email protected] with your order number, product details, and reason for return.
  2. We will send a prepaid return label (global coverage) and step-by-step instructions within 24 business hours.
  3. Ship the returned items using the provided label—keep the tracking number for your records.

5.3 Refund Processing

  • Once we receive and inspect your returned items (typically 3–5 business days after delivery to our warehouse) and confirm eligibility, we will process your refund within 5–10 business days.
  • Refunds will be issued to your original payment method (in USD). We do not charge fees for refunds, but your payment provider may take additional time to reflect the funds in your account.

6. Order Modifications & Cancellations

  • Modifications: You may request changes to your order (e.g., size, color, shipping address) only within 2 hours of placing the order. Email [email protected] with your order number and desired changes—we will confirm if the modification is possible (no guarantees, as orders are processed quickly).
  • Cancellations: You may cancel an order within 2 hours of submission by emailing [email protected]. Once an order is shipped (per the shipping confirmation email), it cannot be canceled.

7. Product Information & Accuracy

  • We strive to display product details (e.g., sizes, colors, fabrics) accurately on our website, but minor variations may occur (e.g., color differences due to screen resolution, slight size variances in Petites or tailored Pants). Actual products may differ slightly from website images.
  • Size charts are provided as guidelines—if you have questions about fit, contact [email protected] before purchasing.

8. Customer Responsibilities

  • You agree to provide truthful, accurate information when placing orders (e.g., name, email, shipping address, payment details).
  • You are responsible for reviewing order details (prices, products, quantities) before submission—we are not liable for errors caused by incorrect order selections.
  • Upon receiving your order, inspect products immediately. Report any damage, defects, or incorrect items to [email protected] within 48 hours of delivery (see Section 5 for return instructions).

9. Limitation of Liability

  • Abercrosbie is not liable for delays in shipping or delivery caused by circumstances beyond our control, including: weather events, natural disasters, carrier strikes, customs delays, or global logistics disruptions.
  • We are not liable for indirect, incidental, or consequential damages (e.g., inconvenience, missed events) resulting from order cancellations, delays, or product issues—our maximum liability is limited to the total amount you paid for the affected order.

10. Changes to These Terms

We may update these Terms at any time. When we do, we will revise the “Last Updated” date at the top of this page and notify you via:

  • A prominent banner on our website homepage;
  • An email to your registered email address (if you have placed an order with us).

Your continued use of our website or placement of orders after changes are posted means you accept the revised Terms.

11. Contact Us

If you have questions, disputes, or requests related to these Terms or your order, contact our customer service team:

  • Email: [email protected]
  • Response Time: We will respond to all inquiries within 24 business hours (Monday–Friday, 9 AM–6 PM local time).

By purchasing from Abercrosbie, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.