Abercrosbie Shipping Policy

At Abercrosbie, we strive to get your women’s clothing—whether it’s Petites, Dresses, Pants, Shirts, or Sweaters—to you quickly and securely. This Shipping Policy outlines our delivery options, timelines, fees, and guidelines to keep you informed every step of the way. By placing an order on our website, you agree to the terms below.

1. Shipping Coverage

We offer shipping to the following regions, with tailored services for each:

  • Domestic Shipping: Covering all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico (excludes U.S. territories not listed).
  • International Shipping: Available to select countries/regions, including Canada, the United Kingdom, Australia, most EU countries, and Japan. A full list of eligible international destinations is displayed at checkout.

2. Order Processing Time

Before your order ships, we need time to verify, pack, and prepare your items (especially for Petites or tailored pieces like Pants, which may require extra quality checks):

  • Standard Processing: 1–2 business days (Monday–Friday, excluding weekends and holidays).
  • Peak Periods: During sales (e.g., Black Friday) or holiday seasons (e.g., Christmas), processing may extend to 3–4 business days. We’ll notify you via email if your order is delayed beyond this timeframe.

Note: Processing time is separate from shipping time—your delivery timeline starts after your order is marked “Shipped.”

3. International Shipping Options & Fees

International shipping fees and timelines vary by destination, based on order weight (e.g., bulkier items like thick Sweaters may cost more) and customs requirements:

  • Standard International Shipping:
  • Timeline: 7–14 business days (varies by country; may extend to 21 days due to customs clearance).
  • Fees: Calculated at checkout (depends on destination and order value). Example: \(14.99 for Canada, \)19.99 for EU countries.
  • Express International Shipping:
  • Timeline: 3–5 business days (available for select countries like the UK, Australia).
  • Fees: Starting at $29.99 (calculated at checkout).

Important International Notes:

  • Customs & Duties: International orders may be subject to import taxes, duties, or fees imposed by your country’s customs office. These costs are not included in your order total and must be paid by you (the recipient) upon delivery. We recommend checking your local customs rules before ordering.
  • Prohibited Items: Some regions restrict certain fabrics (e.g., fur-trimmed Dresses) or sizes—we’ll notify you at checkout if your selected item can’t be shipped to your destination.

4. Shipping Tracking

We want you to stay updated on your order’s journey:

  • Tracking Number: Once your order ships, we’ll send an email with a unique tracking number and a link to our shipping partner’s website (e.g., USPS, FedEx, DHL).
  • Check Status: You can also track your order by logging into your Abercrosbie account > “Order History” > select your order.
  • Tracking Delays: It may take 24–48 hours for the tracking number to show updates (due to carrier processing). If no updates after 48 hours, contact us at [email protected].

5. Special Shipping Scenarios

5.1 Missing or Lost Orders

If your order doesn’t arrive by the estimated delivery date:

  • Domestic Orders: Wait 2 extra days (e.g., if Standard Shipping is 3–5 days, allow up to 7 days)—delays may occur due to weather or carrier issues.
  • International Orders: Allow 5 extra days for customs delays.
  • Next Steps: If still missing, email [email protected] with your order number and tracking number. We’ll investigate with the carrier and resolve within 3–5 business days (options include reshipping your order for free or issuing a full refund).

5.2 Damaged Packages

If your package arrives with visible damage (e.g., torn boxes, wet packaging) or items inside are damaged:

  • Take photos of the package and damaged items.
  • Email us within 48 hours of delivery ([email protected]) with the photos, order number, and a description of the damage.
  • We’ll send a replacement (if in stock) for free or issue a full refund—no need to return the damaged items (we’ll provide disposal instructions to avoid waste).

5.3 Address Changes

  • Before Shipment: If you need to update your shipping address, email us at [email protected] within 2 hours of placing your order (we can’t modify addresses once the order is processed).
  • After Shipment: Once your order is marked “Shipped,” we can’t change the address—contact the shipping carrier directly (using your tracking number) to request a redirect (subject to carrier fees).

6. Shipping Restrictions

  • Item-Specific Limits: Oversized items (e.g., plus-size Petites coats) or fragile items (e.g., beaded Dresses) may only be eligible for Standard Shipping (domestic and international) to ensure safe delivery.
  • Quantity Limits: For high-demand items (e.g., limited-edition Sweaters), we may restrict shipping to 5 units per order to ensure availability for all customers.

7. Contact Us for Shipping Support

If you have questions about shipping timelines, fees, tracking, or need help with a delayed order, reach out to our team:

  • Email: [email protected]
  • Response Time: 24 business hours (Monday–Friday, 9 AM–6 PM local time)

We’re dedicated to making your delivery experience as smooth as your shopping experience—thank you for choosing Abercrosbie!